Products can only be returned with prior approval and must have a Return Goods Authorization (RGA) number. Under the following circumstances, products may not be returned for credit:
- Are marked on
- Are modified in any way
- Have been exposed to excessive sun or moisture
- Have sheetrock mud, primer, stain, "job site damage"
- Returned 60 days after invoice purchase date
Returns are F.O.B. Buyer and are subject to a 20% restocking charge. To receive credit for stock products, product must be received in re-sellable condition. Custom mouldings and custom woodcarvings are not returnable under any circumstances. If returned products are received damaged due to poor repackaging, no credit will be processed. It is imperative that items are not returned in their original packaging without a thorough inspection as more fill may be needed to boxes of carvings or additional wrapping for mouldings may be necessary to prevent return shipment damage. Please call 1-800-558-0119 and speak to our Customer Service Representative to request an RGA.
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Resin - Information
• Solid wood curved mouldings can be manufactured for most of our profiles from in-stock hardwood.
• Resin mouldings can be manufactured for crown, case, base, chairrail and panel mouldings. Resin mouldings can be painted or stained and will offer a cost savings over solid wood. Many mouldings on curved wall applications are only available in flexible resins.
• The maximum length of Resins is 12’, minimum length is 5’ and all resins are sold by the whole foot (no half feet). • Resins can be used for interior and exterior work. When used as exterior trim, opulent applications can be applied with complete weatherability.
• Original resin moulds are cast from Poplar or Maple. See Price List for those available in Red Oak. Customer is responsible for mould charges if a specific profile has not been cast by White River.
INFORMATION TO ORDER CURVED MOULDINGS
CASINGS l Solid Wood or Resins
• True half-circle - inside radius or diameter
• Arch (eyebrow or segment) - inside rise and span or template
• Ellipse - template only • Profile number, species, lengths, and count
BACKBANDS l Solid Wood or Resins
• Radius on main casing that backband is to attach to
• Type of curve (arch, ellipse, or half-circle) • Profile number, species, lengths, and count
CROWNS l Solid Wood or Resins
• Is wall concave or convex? • Radius of wall
• Piece count and length of moulding needed (add for waste)
• Profile number, species, lengths, and count
LINEAL MOULDS, FRIEZES A
