Refund policy

Returns
Products cannot be returned without prior approval and a Return Goods Authorization (RGA) number. To request an RGA, call 866-687-8746 and speak with a Customer Service Representative.

Products are not eligible for return or credit if they:

1. Are marked on
2. Have been modified in any way
3. Have been exposed to excessive sun or moisture
4. Have sheetrock mud, primer, stain, or other job site damage
5. Are returned more than 60 days after the invoice date

Custom mouldings and custom woodcarvings are not returnable under any circumstances.

Restocking and Return Shipping
Returns are F.O.B. Buyer, meaning the customer is responsible for return shipping costs. Approved returns are subject to a 20% restocking charge. Stock products must be received in resellable condition to receive credit.

Packaging Returns
Please inspect the original packaging carefully before reusing it. Boxes of carvings may need additional fill, and mouldings may need extra wrapping to prevent damage in transit. No credit will be issued for products damaged due to poor repackaging.

Credit Card Fees on Returns
Credit card and payment processing fees are non-refundable. If any part of your order is returned, your refund will exclude the processing fee charged on the original transaction (3% of the refunded amount). This is in addition to the 20% restocking charge. [This fee and the restocking charge do not apply to items that arrive damaged or defective, or that were shipped in error.]

Shipping Claims
Claims for packages marked "delivered" must be filed between 5 and 15 days after the delivery date. Claims for packages presumed lost (status not marked "delivered") must be filed between 7 and 30 days after the last tracking update (20 to 30 days for international shipments).