Products cannot be returned without prior approval and must have a Return Goods Authorization (RGA) number. Under the following circumstances, products may not be returned for credit:
- Are marked on
- Are modified in any way
- Have been exposed to excessive sun or moisture
- Have sheetrock mud, primer, stain, "job site damage"
- Returned 60 days after invoice purchase date
Returns are F.O.B. Buyer and are subject to a 20% restocking charge. To receive credit for stock products, product must be received in re-sellable condition. Custom mouldings and custom woodcarvings are not returnable under any circumstances. If returned products are received damaged due to poor repackaging, no credit will be processed. It is imperative that items are not returned in their original packaging without a thorough inspection as more fill may be needed to boxes of carvings or additional wrapping for mouldings may be necessary to prevent return shipment damage. Please call 866-687-8746 and speak to our Customer Service Representative to request an RGA.
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.