White River Hardwoods
Returns & Exchanges
Questions about a return? Call 1-866-687-8746 to speak with Customer Service, or contact us online.
Return Window
60 Days
From invoice date. Items must be in resellable condition.
Restocking Fee
20%
Applied to all approved stock product returns. Return shipping is buyer's responsibility.
RGA Required
Always
No returns accepted without a Return Goods Authorization number.
How to Initiate a Return
1
Call Customer Service to request an RGA number
Call 1-866-687-8746 and speak with a Customer Service Representative. They'll confirm your item is eligible and issue you a Return Goods Authorization (RGA) number. No returns will be accepted without one.
2
Pack items carefully — do not reuse original packaging without inspection
Inspect the original packaging before reusing it. Boxes of carvings may need additional fill; mouldings may need extra wrapping. If returned items arrive damaged due to poor repackaging, no credit will be issued. You are responsible for the condition of the goods on arrival.
3
Ship the return at your expense (F.O.B. Buyer)
Returns ship at the buyer's expense. Mark the RGA number clearly on the outside of all packages. Once received and inspected in resellable condition, a credit will be applied minus the 20% restocking fee.
Non-Returnable Items
The following cannot be returned under any circumstances
✕ Custom mouldings
✕ Custom woodcarvings
✕ Luxor plaster medallions (made to order)
✕ UltraFlex™ resin profiles (made to order)
✕ Items marked, cut, or modified in any way
✕ Items with primer, stain, paint, or mud applied
✕ Items with sun, moisture, or job-site damage
✕ Items returned more than 60 days after invoice
Items must arrive in resellable condition. If returned goods are received damaged due to inadequate repackaging, no credit will be processed.
Lost or Damaged Shipments
Package Marked "Delivered"
Claims must be filed after 5 days and within 15 days from the date the package was marked delivered.
Package Presumed Lost
Claims must be filed after 7 days (20 days for international) and within 30 days from the last tracking checkpoint.
Ready to start a return?
Call Customer Service to request your RGA number before shipping anything back. Returns without an RGA number will not be accepted.