Free FedEx within the 48 contiguous United States. Trade orders excluded.
Specialty Mouldings
Freight calculated by destination. Minimum $45. LTL orders receive a separate emailed quote.
Composition & Plaster
Shipping charges are 15% of the total sale. Custom & non-returnable.
Plaster Medallions
Shipping charges are 15% of the total sale plus a $75 crate fee. Custom & non-returnable.
Urethane Products
Minimum shipping charge of $25.
International Orders
Minimum 30% of order total. Customs, duties, and tariffs are the responsibility of the recipient.
EstosNUEVOS PRODUCTOSdeestantes flotantes, X-PANELS, ménsulas, columnas y patas redondasse pueden usar solos o combinados para crear detalles a mayor escala. Estos nuevos productos agregarán una profundidad y un dramatismo inconmensurables a cualquier habitación, incluidas las cocinas, los baños o las creaciones de muebles personalizados. Todos los perfiles se envían sin terminar y se pueden teñir o pintar. La disponibilidad de perfiles en existencia por especie se indica mediante el precio por artículo.
Products cannot be returned without prior approval and must have a Return Goods Authorization (RGA) number. Under the following circumstances, products may not be returned for credit:
Are marked on
Are modified in any way
Have been exposed to excessive sun or moisture
Have sheetrock mud, primer, stain, "job site damage"
Returned 60 days after invoice purchase date
Returns are F.O.B. Buyer and are subject to a 20% restocking charge. To receive credit for stock products, product must be received in re-sellable condition. Custom mouldings and custom woodcarvings are not returnable under any circumstances. If returned products are received damaged due to poor repackaging, no credit will be processed. It is imperative that items are not returned in their original packaging without a thorough inspection as more fill may be needed to boxes of carvings or additional wrapping for mouldings may be necessary to prevent return shipment damage. Please call 1-800-558-0119 and speak to our Customer Service Representative to request an RGA.
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Shipping rates vary by product category — see the rate table on each product page. Residential LTL deliveries require capable help to unload. Inspect all shipments within 15 days and report damage immediately. Customer is responsible for all freight charges, including residential delivery fees and liftgate charges.